Frequently Asked Questions

How do I make a purchase?

Visit our website, choose the product you want, click on "Add to cart" or "Buy now" and complete your payment in our secure checkout.

Do they have a physical store?

No. We sell exclusively online.

Do you ship to my country?

Yes. We ship to most Spanish-speaking countries, as well as to Spain and the United States (Latino community). Available shipping options will appear at checkout based on your address.

How long does delivery take?

Processing: 1 to 3 business days from payment confirmation. Estimated delivery: between 5 and 12 business days, depending on the destination and logistics provider. You will receive a tracking code by email when your order is shipped.

What are the payment methods?

We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. On some devices, you can also pay with Apple Pay or Google Pay.

Can I pay in cash or upon delivery?

Not at the moment. All payments are made online using the methods described above.

Can I change my order or address?

We can edit or cancel an order only before it's processed. If you need to update the address or items, please contact us as soon as possible at [INSERT EMAIL ADDRESS]. Once an order has been shipped, it cannot be modified.

Can I add more items to an order?

For operational reasons, we do not add items to existing orders. If you would like more products, simply place a new order.

Where do the products come from?

We work with logistics centers in various countries (USA, Europe, and Asia). We ship from the most efficient warehouse, depending on your location and the availability of the items.

I only received part of my order, is that normal?

Yes, that can happen. If your order includes products shipped from different warehouses, they may arrive in separate packages. You will receive individual tracking codes for each shipment.

What is the exchange and return policy?

You have 7 days from delivery for returns due to change of mind and 30 days for manufacturing defects. Items must be unused and in their original packaging. After inspection, we will issue a refund to the original payment method. Shipping costs are non-refundable if the delivered product is correct. To begin the process, write to [INSERT YOUR EMAIL].

What do I do if my delivery is delayed?

Check the status of your order using the tracking code. If more than the estimated 5 to 12 business days have passed, please contact us at [ENSIRA SEU E-MAIL] and we will track it with the carrier.

I still need help.

Our team is always ready to help you. Write to us at [END YOUR EMAIL] with your order number and the buyer's full name.